Last updated: 29 June 2026

This Shipping & Delivery Policy explains how DNATECH LTD (“DNA-Tech”, “we”, “us”) dispatches and delivers orders placed on dna-tech.uk. It forms part of our Terms & Conditions of Sale.

1. Order processing

Orders are typically processed within 1–2 business days after payment has cleared. Orders are not dispatched on weekends or public holidays. We will email you to confirm dispatch.

2. Delivery areas

We currently deliver to addresses within the United Kingdom only. We may add international destinations in future; if we do, the destinations available to you will be shown at checkout.

3. Delivery costs and times

Delivery options, carriers and costs are shown at checkout before you pay, and depend on your location and the option chosen. Any delivery times quoted are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather or other events outside our control.

4. International orders, customs and import laws

We currently ship within the United Kingdom only. Should we offer international delivery in future, the following will apply, and if we ship to your country please note:

• You are the importer and are responsible for ensuring that the products may lawfully be imported into and possessed in your country.
• You are responsible for any customs duties, taxes or charges levied by the destination country.
• Parcels may be inspected, delayed or seized by customs authorities. Where a parcel is seized or returned because the products are restricted in your country, we are not responsible and cannot offer a refund.

Because our products are supplied for research use, you must check your local laws before ordering. See our Research Use Disclaimer.

5. Incorrect address

Please check your delivery details carefully. We are not responsible for orders that fail to arrive because an incorrect or incomplete address was provided. Re-delivery may incur an additional charge.

6. Lost, delayed or damaged parcels

If your order has not arrived within a reasonable time, or arrives damaged, please contact us at sales@dna-tech.uk with your order number as soon as possible (and within 48 hours of delivery for damage) so we can investigate with the carrier. Please see our Returns & Refunds Policy for how we handle damaged items.

7. Risk and ownership

Risk in the products passes to you on delivery. Ownership passes to you once we have received payment in full.

8. Contact

For any delivery query, email sales@dna-tech.uk.